Frequently Asked Questions
Everything you need to know about upgrading your home's comfort.
How long does shipping take for large HVAC units?
Most standard units are processed within 2 business days and delivered via freight within 5-10 business days depending on your location.
What is your return policy on installed equipment?
We offer a 30-day return policy for unopened items. However, once a unit has been installed, it is no longer eligible for return due to safety and liability regulations.
Do your products come with a manufacturer warranty?
Yes, all products sold by The Furnace Out come with full manufacturer warranties. Please ensure your unit is installed by a licensed professional to keep the warranty valid.
Do you offer professional installation services?
We specialize in the retail of high-quality heating and cooling equipment. While we do not provide direct installation, we can recommend certified contractors in your area.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger purchases.
How do I know which furnace size is right for my home?
Sizing depends on your home's square footage and climate zone. We recommend using our online BTU calculator or consulting with a local HVAC technician before purchasing.